We are pleased to hear when we get things right and we enjoy telling our staff that they have done a good job.
We also recognise that sometimes individuals or their families are not fully satisfied with the care or service that they receive. When this happens you have the right to complain, have your complaint investigated, and be given a full and prompt reply.
How to direct your feedback or complaint
Fife Integration Joint Board
If your feedback is in relation to Fife Integration Joint Board, for example:
- Fife Integration Joint Board’s policies
- Fife Integration Joint Board’s decisions
- the administrative or decision-making processes followed by Fife Integration Joint Board in coming to a decision
You should contact:
Email: FOI.IJB@fife.gov.uk
Online: Compliments and Complaints Online Form
For further details about the IJB complaints handling procedure: Fife Integration Joint Board Complaints Handling Procedure
Health Services (NHS Fife)
If your feedback is in relation to Health Services (NHS Fife) contact the Patient Experience Team:
Telephone: 01592 648153
Email: fife.patientexperience@nhs.scot
Online: www.nhsfife.org
For further details about the NHS complaints handling procedure: NHS Fife Feedback and Complaints
Social Care Services
To give feedback about a social work service please speak to the person you normally deal with in social work, or to their manager.
Alternatively you can telephone: 03451 551503 (9am to 5pm) for advice, or to make an appointment.
For further details about social care services complaints handling procedure: Fife Council Complaints Handling Procedure
Share your anonymous feedback on attending our service using Care Opinion - a safe, simple and independent website to tell us about your care.
- tell us what went well
- tell us what we need to improve
- tell us how you felt about your experience